We will give you a 15 day  return policy for non-defective merchandise that was ordered in the wrong size or color. Items returned within 15 days from the original shipment are entitled to an exchange if they are returned in new, unused and in saleable condition. If item is no longer available, we will offer you a comparable item or refund your money. Refunds will be made by the same method as payments were received.

We will replace defective merchandise you receive within 15 days of shipment. If item is no longer available, we will offer you a comparable item or refund your money. Refunds will be made by the same method as payments were received.

We cannot give returns or exchanges on special orders. 

We will not give exchanges or returns for items damaged or lost during original or return shipping. If item is damaged during shipping, it is the customer's responsibility to notify us at customerservice@bonesbyjones.com and the shipping company within 24 hours of receipt of the item. All returned items must be sent back via insured methods.

No refunds will be given on perishable or clearance items.

Cancellations

Orders may be cancelled if items have not been shipped.   On our hand crafted furniture, we require cancellation within 24 hours of placing your original order. If there is a need to cancel an order, you must e-mail us at: cancellation@bonesbyjones.com .

No order is considered cancelled until you receive a return e-mail from us verifying that the item has been cancelled. If your order has already been shipped, the customer is responsible for all shipping costs (original and return).

Bones by Jones will not be responsible for return shipping costs.

Wholesale Clients

We will give you a 7 day return policy for non-defective merchandise. Items returned within 7 days from the original shipment are entitled to a refund if they are returned in new, unused and in saleable condition. Shipping costs are not refunded and in case of shipping being waived, the original shipping costs will be charged.

We will replace defective merchandise you receive within 15 days of shipment. If item is no longer available, we will offer you a comparable item or refund your money. Refunds will be made by the same method as payments were received.

We cannot give returns or exchanges on special orders and display stands. 

We will not give exchanges or returns for items damaged or lost during original or return shipping. If item is damaged during shipping, it is the customer's responsibility to notify us at customerservice@bonesbyjones.com and the shipping company within 24 hours of receipt of the item. All returned items must be sent back via insured methods.